Let’s face it – artificial intelligence (AI) is everywhere. Almost every aspect of business is now ruled by AI in one way or another, and it is not surprising that the list also includes customer support. Businesses often spend massive amounts of money on marketing and sales to generate leads and get customers, and to retain the value of the spending, it is critical to focus on efficient and effective support. An AI voice agent or receptionist is a program that’s designed to answer incoming calls and respond to questions instead of humans. Services like https://www.signpost.com/ offer an extensive range of features, and in this guide, we suggest seven reasons why you need to embrace AI voice agents. 

1. Serve your customers 24/7: Probably the biggest reason why you need to invest in virtual AI-based reception is availability. Even if you have a team of human support staff, they cannot work around the clock. A distressed customer or an interested lead may call any time of the day, and you have to make sure your business offers immediate assistance. Virtual receptionists can answer questions and serve customers around the clock. 
2. Ease of response: Today, AI receptionists are extremely advanced and can handle diverse types of calls. Whether a customer is asking for more information, needs product support, or wants to file a complaint, AI can respond like a human in a conversational and natural language. AI receptionists can also easily capture valuable information on the call, and using these details in the CMS is much easier. 
3. Cost-effective: Think of what goes into having a customer support team. You need to first look for candidates, complete the recruitment process, train the selected applicants, and nurture them to serve your customers. The process is complex, time-consuming, and, above all, expensive. While getting an AI receptionist has an upfront cost, it is still an affordable choice. 
4. Less burden on human teams: Having a virtual voice agent doesn’t mean you will never need real customer support experts. Humans are still necessary to offer custom solutions and empathy to callers. However, when you use AI, you can reduce the admin work of the actual team at work, considering the virtual receptionist can handle initial queries. 
5. Scalability: It is also important to consider how your company will handle customer service and support when operations grow. Expanding the human team isn’t economically feasible, especially for small businesses. The good news is AI voice agents are flexible and can scale with your business. You can expect AI to handle as many as a million calls simultaneously. 
6. Easy onboarding: Another tangible advantage is the onboarding process. Today, service providers can connect their AI assistants and receptions to your business line in a matter of minutes, and you can start immediately. If you are choosing an option, always check how quickly you can start using their services. 
7. Better experience for customers: Eventually, the goal of customer support is to ensure your existing and potential customers are happy and satisfied. With AI, they get an immediate response, and because current models leverage Natural Language Processing (NLP) and machine learning, it is impossible to tell whether the responses are automated. 

Takeaway

In a world where businesses are embracing new tech and AI in numerous forms, your company cannot afford to stay behind. Using virtual receptionists powered by artificial intelligence, your business can serve customers and improve brand value, adding to overall sales and revenue. Not to forget, you also have the option with scale without the corresponding costs associated with a human customer support team. Find your virtual AI receptionist now!