The Role and Benefits of Becoming an IRCTC Railway Agent


The Indian Railway system plays a vital role in the travel and tourism sector of India, connecting lakhs of people across the country. It has a network and efficient operations that not only make travel easier but also have a significant impact on tourism in India. Being an agent allows individuals to take advantage of the popularity and demand for railway tickets by providing personalized services to travelers. In this article, we will explore the importance and advantages of becoming an IRCTC railway agent. We will also delve into the rules and regulations set by IRCTC to promote business good business ethics and contribute to the growth of the tourism industry.

Understanding the  Roles and Responsibilities of an IRCTC Railway Agent

  • Ticket Booking: An IRCTC Railway Agent is responsible for booking train tickets for customers using the IRCTC portal or mobile application.
  • Customer Assistance: They provide assistance to customers in understanding the ticket booking process, checking availability, and selecting appropriate train options.
  • Ticket Cancellation and Refunds: Railway agents handle ticket cancellations and process refunds for customers according to the IRCTC guidelines.
  • Reservation Enquiries: They handle reservation inquiries from customers, providing information about seat availability, train timings, and other related details.
  • Payment Handling: Agents collect payments from customers for ticket bookings, ensuring accurate and secure transactions.
  • Complaint Handling: Agents address customer complaints and grievances related to ticket bookings, refunds, or any other issues that may arise during the booking process.
  • Knowledge of Railway Policies: They stay updated on the latest policies, rules, and regulations of the Indian Railways to provide accurate information and comply with the guidelines.
  • Documentation: Agents maintain proper documentation of ticket bookings, cancellations, refunds, and any other relevant records as required by the IRCTC.
  • Reporting: They prepare and submit reports to the IRCTC regarding ticket bookings, cancellations, refunds, and any other required information.
  • Customer Satisfaction: Agents strive to provide excellent customer service, ensuring customer satisfaction and resolving any issues or concerns promptly.

Benefits of Becoming an IRCTC Railway Agent

Becoming an IRCTC Railway Agent through the new IRCTC agent registration process offers numerous benefits. As an authorized agent, you have the opportunity to earn up to Rs. 80,000 per month. One of the main advantages is the ability to make unlimited normal bookings. Additionally, Tatkal bookings open 15 minutes after regular Tatkal bookings, giving you an edge in securing tickets. By being an authorized agent, you can provide online ticketing services, check ticket reservation status, and access a travel planner. You can visit the official website or contact IRCTC-authorized PSP (principal service provider) for more details about IRCTC agents.

IRCTC Agent Registration Process

  • Connect with an authorized PSP for registration
  • Follow the registration process provided by the PSP
  • Provide all necessary information and documents as per the guidelines
  • Complete the registration form with accurate details
  • Pay the registration fees, if applicable
  • Await verification and approval from IRCTC
  • Once approved, receive the agent login credentials
  • Start booking and managing tickets as an authorized IRCTC agent

Documents for IRCTC Agent Registration

  • Identity proof (e.g., Aadhaar card, PAN card, Passport)
  • Address proof (e.g., Aadhaar card, Voter ID, Utility bill)
  • Passport-sized photograph
  • Proof of ownership or lease agreement of the office space
  • Bank account details and cancelled cheque
  • PAN card of the individual or the company
  • GST registration certificate, if applicable
  • Business registration certificate, if applicable

Please Note: The specific requirements and the registration process for an authorized IRCTC agent me vary depending on the location. It is advisable to contact and authorized PSP (principal service provider) appointed by IRCTC to handle the registration process for individuals and travel business with IRCTC.

IRCTC Mandate for Agent Registration

  • Retail Service Provider (RSP) must be registered with IRCTC by the Principal Service Provider (PSP) for booking e-tickets.
  • Verification of Aadhar No. and PAN No. is mandatory for RSP registration.
  • RSPs must provide their correct address, unique mobile number, unique email ID, and PAN No. for registration.
  • IRCTC sends OTP to the registered mobile number of RSP for authentication with every login.
  • The PSP is responsible for preventing the sharing of IDs by RSPs.
  • RSPs must verify the IDs provided to them and inform their PSP if they receive an ID of another RSP.
  • Change of address must be immediately informed to IRCTC along with the original certificate issued by PSP.
  • IRCTC’s rules and regulations must be read correctly and followed strictly.
  • RSPs should keep a signboard outside their agency with IRCTC’s logo and display rules and regulations, agent and IRCTC service charges, payment gateway charges, etc.
  • PSP should issue a Certificate of Authorization to all its RSPs for booking rail e-tickets to the customer.
  • Authorization of IRCTC and Certificate issued by PSP should be displayed at the RSP outlet/Agency/Counter/Centre.
  • PSPs/RSPs should practice good business ethics.


In conclusion, becoming an authorized IRCTC agent not only gives you an opportunity to earn a commission on every ticket booked but also gives you a strong foothold in the travel and tourism industry. With the authorization of IRCTC, you can tap into an extensive customer base where you can provide your travel service to millions of customers. Suppose you’re interested in becoming an authorized agent of IRCTC. In that case, you can contact an IRCTC-authorized PSP (principal service provider) like SiOnline, who can provide professional guidance through the new IRCTC agent registration and educate you about various rules and regulations set by IRCTC.

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